In general, the more tangible a service, the less service marketing resembles goods marketing.
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Q93: The true magnitude of services in the
Q94: The goods/services continuum classifies all products as
Q95: Together, core and peripheral services represent the
Q96: Peripheral services can be used by a
Q97: Firms that add low value to goods
Q99: The intangibility of many services can make
Q100: Interpersonal skills are especially important when customer
Q101: The inseparability of services makes it easier
Q102: A resort hotel can try to increase
Q103: A service provider can attempt to match
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