Through frequently-asked questions sections, a firm's Web site enables a firm to reduce the costs associated with having a traditional people-based customer-service staff.

Name: Through frequently-asked questions sections, a firm's Web site enables a firm to reduce the costs associated with having a traditional people-based customer-service staff.
Brand: Quizplus
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Quizplus · Accepted Answer

FAQ sections on a firm's website can answer common questions, reducing the need for a large customer service staff and thus lowering costs.

Through Frequently-Asked Questions Sections, a Firm's Web Site Enables a Firm