When having a conversation with a coworker about how to handle a difficult situation with a client, Sally began to think about how she would respond and was not actively listening to what was being said. Which of the following choices describe what Sally did during this conversation?

Question

Quizplus · Accepted Answer

One should first listen to understand to have a strong understanding of the situation. If one is not actively listening, important information might be missed that would help understand another person's perspective.

When Having a Conversation with a Coworker About How to Handle