Question 1

When considering the ethical challenges along the value chain, reducing production waste to, in turn, reduce amounts being sent to landfills would fall into which segment for organizations?

Accepted Answer

Reducing the amount of waste during production would be considered part of the manufacturing and operations sector of the value chain because of its environmental aspect.

Question 2

When it comes to selling, a salesperson often has certain sales goals to reach. To reach these goals, they may be less than truthful with information they provide the buyer to get the buyer to agree on a purchase. Some of these deceptions include which of the following choices?

Accepted Answer

Salespeople can mislead customers or be deceptive about most aspects of a product, including the quality, price, and availability, in order to get the sale. This means buyers must be proactive in ensuring accuracy.

Question 3

Adding fees to a base price, such as insurance or additional taxes, is known as which one of the following choices?

Accepted Answer

Drip pricing is often viewed as unethical because the price of a product or service ends up costing more than advertised.

Question 4

As a consumer, when one sees an advertised price for a product or service, one expects to pay that price plus any additional sales taxes. However, often there are "hidden" costs that are not included, and the consumer ends up paying more due to additional fees. This is viewed as unethical by many and is illegal in some countries. This practice is known as which one of the following choices?

Accepted Answer

Drip pricing is often viewed as unethical because the price of a product or service ends up being higher than advertised.

Question 5

Select the best choice to complete the following sentence: An organization that likely has a positive work ______ is built upon having a diverse workforce and has strict policies against poor treatment of employees based on discrimination and harassment.

Accepted Answer

When policies are in place as to how to interact in a positive manner and when there is a diverse workforce, businesses tend to have a more positive culture.

Question 6

An employee has informed the manager that another coworker is harassing them. The company is likely an ethical company if which of the following is the case?

Accepted Answer

Companies that have protocols in place and follow those protocols tend to be viewed as ethical and care about the culture of the workplace.

Question 7

Human resource departments are charged with determining how much employees should be paid once they are hired. Some of the factors that should be considered are paying a living wage, education, and experience. In the United States, there are laws against discriminatory practices. Factors that should NOT be considered in how much one should be paid include which of the following choices?

Accepted Answer

In the United States, there are employment laws against basing one's pay on discriminatory factors. We often think of these in terms of hiring and promoting, but they also affect how individuals are paid.

Question 8

Select the best choice to complete the following sentence: How a business is organized as far as hierarchy and levels of management can create or help reduce the level of unethical behavior. Firm ______ is the term for how a business is organized.

Accepted Answer

How a business is organized with levels of "power" and management hierarchies is what forms the infrastructure of that business.

Question 9

An important part of sales that is often overlooked is the follow-up after a sale has been made. An example of ethical follow-up practices is best described by which one of the following choices?

Accepted Answer

Follow-up services can be promised to entice purchases, but if buyers purchase products or services and those follow-up services are untrue or never occur, that is unethical and may even be illegal.

Question 10

Select the best choice to complete the following sentence: As consumers, we often visit websites and use applications that gain data from us. How that data is used is often up to the businesses that obtain it, and they can sell users' information without their direct knowledge. It becomes a _______ issue when that data includes personal information and is stolen.

Accepted Answer

Cyber security deals with personal information and how it is used. If that data is obtained in an illegal manner, such as a security breach, that is a cyber security issue the company must address.

Question 11

In an effort to ensure accounting information is properly and truthfully reported, standards and guidelines are in place. Which one of the following choices best describes a governing body that has global accounting standards to help provide better transparency in multinational organizations?

Accepted Answer

the International Accounting Standards Board has global accounting standards in place. There is still some room for interpretation, so one must read the footnotes to gain a more accurate understanding of what is reported.

Question 12

Select the best choice to complete the following sentence: As business interactions increase on a global scale, it is likely that there will be an instance when a business professional must travel or work abroad at some point in his or her career. It is important to remember that there may be different cultures and norms that can impact _______, which can cause dilemmas with decision making.

Accepted Answer

Ethical decisions can be impacted when visiting other countries due to the differing cultures and that can put business travelers in awkward situations.

Question 13

Which one of the following choices describes why it is important to be grounded in one's own ethical values?

Accepted Answer

To have a strong understanding of how to deal with a variety of situations in an ethical manner, one must be firmly grounded in their ethical values.

Question 14

Select the best choice to complete the following sentence: When working abroad, it can help one avoid the issues of ________ by understanding why one believes something is right versus believing something is wrong.

Accepted Answer

By being grounded in one's own reasons for why they have certain ethical beliefs, moral relativism cane be avoided by adding weight to one's values by being aware of one's views on what is right and wrong.

Question 15

Even if one is very clear on what they view as right and wrong, company policies may also determine how ethical situations should be handled in other countries. If policies are ever unclear, what should an employee working abroad do?

Accepted Answer

If policies are ever unclear, an employee working abroad should reach out to a manager, HR, or other relevant person or area for clarification to ensure the matter is handled appropriately.

Question 16

Select the best choice to complete the following sentence: One way to stick with one's own personal values is to have shared ______ and an attitude that relates strongly with others.

Accepted Answer

Having a shared set of hypernorms helps one stay on track with their own ethical values in situations where there may be differing views of what is right and what is wrong due to being in a different country.

Question 17

No matter what situation or what country one is in, grounding your ethical approach in a manner of kindness to all helps avoid what view of ethical confusion?

Accepted Answer

Showing kindness and respect is always ethical, even in places where there is a different stance on what is right and wrong. One should be able to feel they are acting in a moral and ethical manner if they handle all situations by showing kindness and respect to all involved.

Question 18

When having a conversation with a coworker about how to handle a difficult situation with a client, Sally began to think about how she would respond and was not actively listening to what was being said. Which of the following choices describe what Sally did during this conversation?

Accepted Answer

One should first listen to understand to have a strong understanding of the situation. If one is not actively listening, important information might be missed that would help understand another person's perspective.

Question 19

To help understand another person's perspective that is different from your own, it is best to do which one of the following choices?

Accepted Answer

Listening to understand allows for a conversation that provides insight into why a person has a perspective that may be different from your own. One does not have to agree with the perspective, but it provides an understanding.

Question 20

What is one way that a person can demonstrate active listening to understand when having a conversation?

Accepted Answer

Summarizing what one heard and asking the speaker if that was a correct understanding of what was said is a great way to make sure everyone is being clear. It also allows for a deeper understanding of different perspectives.

Quiz 7: Ethics in a Global Society and Economy