Several times throughout the year, Regan uses training sessions and staff meetings to communicate her ethical expectations to her direct reports. She also walks the production line several times each day to observe and, hopefully, reinforce employee behaviors. Regan is known for ending each meeting and casual conversation by saying, "Doing the right thing is important. I just hope you can actually do it." In this example, Regan has failed to

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Along with expectations (backed up by clear definitions and training), leaders communicate to their associates a clear confidence that they can live up to those expectations.

Several Times Throughout the Year, Regan Uses Training Sessions and Staff