Additional sources of enhanced customer responsiveness include superior design, superior service, and superior after sales service and support.
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Q20: The price a company charges for a
Q21: Customer response time is the time it
Q22: Defection rate refers to the percentage of
Q23: Learning effects are cost savings that come
Q24: There is a positive relationship between the
Q26: A company's customers are a good source
Q27: Product and process innovation are perhaps the
Q28: Process innovation is the development of a
Q29: Strong brand loyalty reduces customer defection rates.
Q30: Information systems refer to the largely electronic
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