Email response to customers' questions and complaints is an example of the customer service aspect of the value chain.
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Q7: Strategic decision making is not applicable in
Q8: The Value Chain is a set of
Q9: Quantitative information is expressed in dollars or
Q10: The use of Internet-based information and Web
Q11: The extended value chain encompasses the ways
Q13: The value chain is a set of
Q14: Companies that outsource support services do not
Q15: The ethical standard of confidentiality would prohibit
Q16: Refraining from disclosing confidential information acquired in
Q17: The first level of evaluating plans and
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