The first level of evaluating plans and outcomes is strategic performance analysis.
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Q12: Email response to customers' questions and complaints
Q13: The value chain is a set of
Q14: Companies that outsource support services do not
Q15: The ethical standard of confidentiality would prohibit
Q16: Refraining from disclosing confidential information acquired in
Q18: Removing obstacles to change is an important
Q19: The only primary processes in the value
Q20: Benefit-cost analysis is a technique for identifying
Q21: Quantitative information is expressed only in dollars.
Q22: Benefit-cost analysis takes into account only quantitative
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