Which of the following guidelines should you avoid doing when a visitor is abusive?
A) Apologize if it is appropriate to do so.
B) Be diplomatic, courteous, and treat the abusive visitor with respect.
C) Listen to the visitor's spoken words, but also listen to the unspoken words--that is, to the visitor's tone of voice and body language.
D) You should tolerate the abuse to avoid the company possibly being sued.

Question

Quizplus · Accepted Answer

Tolerating abuse from a visitor is not advisable as it can compromise the safety and well-being of the staff. It's important to handle the situation professionally without subjecting employees to abusive behavior.

Which of the Following Guidelines Should You Avoid Doing When