When a visitor must wait to see your manager, the office professional is expected to
A) immediately apologize and indicate the day has been hectic and explain in detail so the visitor will understand the delay is not your fault.
B) ignore the caller and continue working.
C) invite the visitor to have a seat, make them feel at ease, then continue working.
D) visit with the caller until the time of the appointment.

Question

Quizplus · Accepted Answer

The professional approach when a visitor must wait is to make them comfortable by inviting them to have a seat and trying to make them feel at ease, then continuing with your work. This balances hospitality with productivity.

When a Visitor Must Wait to See Your Manager, the Office