An application on Welma's computer crashes whenever she tries to save a file that she is working on. To help resolve the issue over the Internet, she contacts Ezekiel from the tech support team. After signing in using his Microsoft Azure AD account, he receives a security code that he sends across to Welma. Welma uses this code to grant Ezekiel access to her computer.
Which of the following remote assistance tools are Ezekiel and Welma most likely using?
A) Quick Assist
B) Remote Assistance
C) Remote Desktop
D) MMC Snap-Ins

Question

Quizplus · Accepted Answer

Quick Assist is a Windows feature that allows a person to share their device with another person over the internet, enabling the latter to take control and offer help. The process described, involving a security code to grant access, matches how Quick Assist operates.

An Application on Welma's Computer Crashes Whenever She Tries to Save