Jonaed, an IT support specialist, is using Quick Assist to resolve an issue that a user is facing with an application on their Windows 10 computer. Jonaed is trying to resolve the issue from his laptop over the Internet.
Which of the following is true of this scenario?
A) Jonaed will not be able to resolve the issue because Quick Assist does not work over the Internet.
B) Jonaed's laptop and the user's computer will not communicate directly with each other.
C) Jonaed will need to set up a special firewall configuration for Quick Assist to work.
D) Jonaed's laptop will not be able to display the user's screen even if the user allows it.

Question

Quizplus · Accepted Answer

Quick Assist works over the Internet, allowing remote support by sharing screens between computers. It does not require a direct connection between devices or special firewall configurations, and it can display the user's screen on the supporter's device once permission is granted.

Jonaed, an IT Support Specialist, Is Using Quick Assist to Resolve