Best-in-class organizations tend to significantly outperform the average firm with respect to the cross-training of employees across multiple roles.

Question

Quizplus · Accepted Answer

Cross-training employees across multiple roles can lead to increased flexibility, improved collaboration, and enhanced problem-solving abilities, which are characteristics often found in best-in-class organizations.

Best-In-Class Organizations Tend to Significantly Outperform the Average Firm with Respect