Which of the following would be considered a part of the pre-transaction element of customer service?
A) Acceptable stock-out levels to satisfy customer demand.
B) Order convenience.
C) Product tracing.
D) Reverse logistics programs.
E) Written customer service statement.

Question

Quizplus · Accepted Answer

A written customer service statement is part of the pre-transaction element as it sets expectations and guidelines for customer service before any transaction occurs.

Which of the Following Would Be Considered a Part of the Pre-Transaction