"Aligning customer service and satisfaction strategies with the overall financial plan of the organization" would occur in the __________ component of the SCOR Model.
A) Deliver
B) Make
C) Plan
D) Research
E) Source

Question

"Aligning customer service and satisfaction strategies with the overall financial plan of the organization" would occur in the __________ component of the SCOR  Model.
A) Deliver
B) Make
C) Plan
D) Research
E) Source

Quizplus · Accepted Answer

The "Plan" component of the SCOR Model involves aligning strategies, including customer service and satisfaction, with the organization's financial plan.

"Aligning Customer Service and Satisfaction Strategies with the Overall Financial