An ombudsman is indeed a government official appointed in various countries, including Sweden and New Zealand, to investigate complaints made by citizens against public authorities or officials, ensuring that individuals have a means to seek redress against maladministration or rights violations.

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An Ombudsman Is a

Question 11

Multiple Choice

An ombudsman is a

A) government official-for example, in Sweden or New Zealand-appointed to investigate abuses made by public officials.
B) person in some organizations charged with superficially investigating complaints made by employees against their supervisors.
C) category of difficulties customers are having with products or services.
D) service provided by a service center on a first-come, first-served basis.

Correct Answer: