Empathy describes the faith we have in service personnel to perform their tasks as trained.
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Q24: Tourism services perish or lose their value
Q25: Quality assurance does not depend on the
Q26: When customers perceive a company's product as
Q27: Surveys have shown that customers will return
Q28: Reliability is the warm, fuzzy piece of
Q30: Learning organizations are dedicated to continuous improvement
Q31: Employees who are trained to follow policies
Q32: Turnover decreases when employees are able to
Q33: Research shows that positive breaks from service
Q34: The customer's level of satisfaction is influenced
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