Mayo concluded that managerial authority should be based on technical skills or expertise rather than cooperation and social skills.
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Q3: Elton Mayo believed that workers' problems could
Q4: According to the Hawthorne researchers, the technical
Q5: The human-relations advocates felt that in the
Q6: According to the Hawthorne researchers, improvements in
Q7: The opportunity to "let off steam"
made the
Q9: Mayo sought the same goals as Taylor;
Q10: In Mayo's view, workers had been unable
Q11: Mayo used the idea of anomie to
Q12: The human relations leadership role was to
Q13: The manifest level of communication involves the
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