Mayo used the idea of anomie to demonstrate the need for workers to form groups and develop norms.
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Q6: According to the Hawthorne researchers, improvements in
Q7: The opportunity to "let off steam"
made the
Q8: Mayo concluded that managerial authority should be
Q9: Mayo sought the same goals as Taylor;
Q10: In Mayo's view, workers had been unable
Q12: The human relations leadership role was to
Q13: The manifest level of communication involves the
Q14: The outcome of the interviewing program at
Q15: The bank wiring room study at Western
Q16: Despite earlier research into group pressures, the
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