The outcome of the interviewing program at Hawthorne was supervisory training in the need to listen and understand the personal problems of workers.
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Q9: Mayo sought the same goals as Taylor;
Q10: In Mayo's view, workers had been unable
Q11: Mayo used the idea of anomie to
Q12: The human relations leadership role was to
Q13: The manifest level of communication involves the
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Q17: In interpreting the early relay assembly group
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Q19: From the Hawthorne researchers' viewpoint, worker preoccupation
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