Benchmarking is used by organizations to compare their activities and outcomes with the activities and outcomes of successful firms.
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Q12: Knowledge management is an organization's ability to
Q13: Seattle-based Brooks Sports uses an in-house laboratory
Q14: According to the Christian Science Monitor, 90
Q15: Spirals of knowledge occur when socialization, externalization,
Q16: A learning organization is able to create,
Q18: Externalization occurs as employees translate tacit knowledge
Q19: Tacit knowledge is learned through experience and
Q20: Accenture is an example of a firm
Q21: Knowledge-intensive industries represent _ percent of developed
Q22: Which of the following is not true
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