Question 1

The term "working alliance" refers to which of the following?
A) The national association of counselors, social workers, and psychologists
B) The relationship between the client and the mental health establishment
C) The collaboration between client and helper based on their agreement to counseling goals and tasks
D) The rules of counseling that define the schedule and any fees associated with the helping experience

Accepted Answer

The term "working alliance" refers to the collaborative relationship between a client and a helper (such as a therapist or counselor) that is based on their mutual agreement on the goals and tasks of counseling.

Question 2

Which of the following is most accurate regarding the collaborative nature of the relationship between the helper and the client?
A) The helper's primary goal is to cure the client.
B) Both the helper and the client have work to do in the problem-management and opportunity-development stages and tasks, and both have responsibilities related to outcomes.
C) The helper must follow the stages and tasks of the helping process so that the client can be guided toward a successful outcome.
D) The client needs to be as expressive and clear about problems as possible.

Accepted Answer

The collaborative nature of the helper-client relationship involves both parties actively participating in problem management and opportunity development, with shared responsibilities for outcomes.

Question 3

Outcome research indicates that within the helping relationship, ____.
A) the helping experience should be organized around the client's resources, perceptions, experiences, and ideas
B) the helper should regularly make every effort to help the client to see the truth of what is bothering the client
C) helping is most successful when the helper helps the client to face difficult or painful feelings
D) helping immediately exposes how social and cultural pressures have caused serious difficulties for the client

Accepted Answer

Outcome research suggests that effective helping relationships are client-centered, focusing on the client's own resources, perceptions, experiences, and ideas, rather than imposing external judgments or truths.

Question 4

Counseling research has found that clients typically begin improving ____.
A) early in the treatment
B) in the middle of the treatment
C) later on in the treatment
D) after finishing the treatment

Accepted Answer

Research in counseling often shows that clients typically begin to show improvement early in the treatment process, sometimes even within the first few sessions. This is often referred to as the "early response" or "early change" phenomenon.

Question 5

According to Egan, culture can be understood as which of the following?
A) An individual's racial or ethnic background and composition
B) The kinds of music, visual arts, architecture, and literature in which an individual demonstrates the most interest and involvement
C) Shared beliefs and assumptions interacting with shared values to produce shared norms driving shared behavior patterns
D) The ways in which people interact in a society

Accepted Answer

Egan describes culture as shared beliefs and assumptions interacting with shared values to produce shared norms that drive shared behavior patterns.

Question 6

According to Egan, which of the following parts of an individual's personal culture is not defined correctly?
A) Assumptions and beliefs, or what people think about themselves, other people, and the world around them
B) Values, or what people prize in their lives
C) Patterns of internal and external behavior, or the way people live their lives
D) Norms, or what the helper reinforces as what the client should or should not do

Accepted Answer

Norms are typically understood as the shared expectations and rules that guide behavior within a group or society, not specifically what a helper reinforces for a client.

Question 7

Which of these is closest to what Egan identifies as his own bias relative to multicultural counseling competencies?
A) The key concept is culture rather than diversity.
B) Ethnic or national culture supersedes personal culture.
C) Diversity in personal culture is the key concept.
D) Diversity is one among many key cultural factors.

Accepted Answer

Egan identifies diversity in personal culture as the key concept, emphasizing the importance of understanding individual differences within cultural contexts.

Question 8

What is the first rule of helping?
A) Maintain neutrality toward the client.
B) Make sure the client understands the impact of culture on his or her life.
C) Empathy will get the client to talk to you honestly.
D) Do no harm.

Accepted Answer

The first rule of helping is "Do no harm," which means ensuring that your actions do not negatively impact the client.

Question 9

The extent to which a helper and a client are genuine with one another is referred to as the ____.
A) working alliance
B) genuine relationship
C) working relationship
D) real relationship

Accepted Answer

The term "real relationship" refers to the genuine and authentic connection between a helper and a client.

Question 10

______________ is a helper's ability to understand the client from his or her point of view, and to communicate this understanding to the client when appropriate.
A) Empowerment
B) Empathy
C) Diversity
D) Working alliance

Accepted Answer

Empathy is the ability to understand and share the feelings of another, which involves seeing things from the client's perspective and communicating that understanding effectively.

Question 11

Which of the following does not reflect an aspect of empathy?
A) Empathy is an ability to understand each client from his or her point of view and to communicate this understanding when indicated.
B) Empathy is an understanding of and feeling for the experiences, thoughts, feelings, and actions of individuals in and through the contexts of their lives.
C) Empathy is an ability to bring the client's values in line with the helper's values to achieve therapeutic goals.
D) Empathy is an ability to understand the dissonance between the client's point of view and reality.

Accepted Answer

Empathy involves understanding and sharing the feelings of others, not aligning a client's values with the helper's values.

Question 12

To help clients become more active agents of their own lives ("doers" rather than "reactors"), the helper should _____________.
A) listen carefully and remain passive so the client can be the more active participant
B) focus on the client's fantasies about what life should be like
C) be active with his or her clients by engaging in dialogue with them
D) take an active role in pointing out everything that gets in the way of the client's success

Accepted Answer

Engaging in dialogue helps clients become more active participants by encouraging them to explore and take ownership of their actions and decisions.

Question 13

Which of the following is not a diversity and multicultural competency for a helper?
A) Understanding and appreciating diversity in its many forms and categories
B) Helping clients from other countries accept American values to assimilate
C) Identifying and challenging one's own cultural and personal-culture biases
D) Tailoring interventions with clients in ways that are sensitive to diversity

Accepted Answer

Helping clients from other countries accept American values to assimilate is not a diversity and multicultural competency for a helper. It is important to understand and appreciate diversity in its many forms and categories, identify and challenge one's own cultural and personal-culture biases, and tailor interventions with clients in ways that are sensitive to diversity.

Question 14

Which of the following is not a way to develop multicultural awareness in working with clients from backgrounds different than yours?
A) Becoming more aware of your own culture, including your own biases, to understand and appreciate cultures different from yours better
B) Understanding how all kinds of diversity, cultural and otherwise, contribute to each client's dynamic makeup
C) Creating a list of values that you think your clients need to work on to help them understand mainstream American culture better
D) Realizing that mainstream Western psychological theory, methods of inquiry, diagnostic categories, assessment procedures, and professional practices might not fit other cultures or might need some adaptation

Accepted Answer

Creating a list of values for clients to understand mainstream American culture better is not a way to develop multicultural awareness, as it imposes one's own cultural values on clients rather than appreciating and understanding their unique cultural backgrounds.

Question 15

A bias toward promoting action with clients is _____________.
A) a normal response that helpers must learn to minimize
B) typically a more problematic bias with anxious helpers
C) an important component in the problem-management process
D) typically effective only for clients who are experiencing depression

Accepted Answer

Promoting action is an important component in the problem-management process as it helps clients move forward and implement solutions to their issues.

Question 16

Which of the following does Egan say is the best way for helpers to encourage clients to develop self-responsibility?
A) Helpers should always do everything that they can to empower their clients.
B) Helpers should help their clients discover, develop, and apply self-efficacy.
C) Helpers should focus primarily on helping rather than on learning or doing.
D) Helpers should accept that their clients cannot change their basic behaviors.

Accepted Answer

Egan emphasizes the importance of helping clients discover, develop, and apply self-efficacy as a means to encourage self-responsibility, as it empowers clients to believe in their ability to manage their own lives and make changes.

Question 17

Norcross wrote "Remember: The [helping)] relationship is far broader and inclusive than the [working] alliance alone." What is the working alliance and what are its key components? What are the guiding principles for the working alliance? Differentiate the working alliance from the helping relationship and explain the implications of Norcross's comment for counseling.

Accepted Answer

The answer of Norcross wrote "Remember: The [helping)] relationship is...

Question 18

Identify and discuss the three principles Egan suggests for getting therapy off to a good start. What is the importance of each principle and what are the potential consequences of failing to establish each?

Accepted Answer

The answer of Identify and discuss the three principles Egan...

Question 19

Discuss how the helping relationship itself can be therapeutic as a forum for social-emotional relearning. How are relearning, modeling, and transfer related to counseling outcomes?

Accepted Answer

The answer of Discuss how the helping relationship itself can...

Question 20

What values are inherent in the helping process? Why does Egan refer to them as "tools of the trade?" Define the roles of empathy, culture, multiculturalism, and diversity in the helping relationship. Discuss their key characteristics, identifying how a counselor can actively develop each and how they are related to therapeutic outcomes.

Accepted Answer

The answer of What values are inherent in the helping...

Quiz 3: Commit Yourself to the Helping Relationship and the Values That Drive It

The term "working alliance" refers to which of the following?

Which of the following is most accurate regarding the collaborative nature of the relationship between the helper and the client?

Outcome research indicates that within the helping relationship, ____.

Counseling research has found that clients typically begin improving ____.

According to Egan, culture can be understood as which of the following?

According to Egan, which of the following parts of an individual's personal culture is not defined correctly?

Which of these is closest to what Egan identifies as his own bias relative to multicultural counseling competencies?

What is the first rule of helping?

The extent to which a helper and a client are genuine with one another is referred to as the ____.

______________ is a helper's ability to understand the client from his or her point of view, and to communicate this understanding to the client when appropriate.

Which of the following does not reflect an aspect of empathy?

To help clients become more active agents of their own lives ("doers" rather than "reactors") , the helper should _____________.

Which of the following is not a diversity and multicultural competency for a helper?

Which of the following is not a way to develop multicultural awareness in working with clients from backgrounds different than yours?

A bias toward promoting action with clients is _____________.

Which of the following does Egan say is the best way for helpers to encourage clients to develop self-responsibility?

Identify and discuss the three principles Egan suggests for getting therapy off to a good start. What is the importance of each principle and what are the potential consequences of failing to establish each?

Discuss how the helping relationship itself can be therapeutic as a forum for social-emotional relearning. How are relearning, modeling, and transfer related to counseling outcomes?