Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?
A) Face-to-face discussion
B) E-mail
C) Instant messaging
D) Telephone
E) Handwritten letter

Question

Quizplus · Accepted Answer

The best communication channel to use when delivering sensitive and difficult news such as layoffs is through face-to-face communication. This allows for a two-way dialogue where the employees can ask questions and express their concerns, and Louise can deliver the news with empathy and provide additional support to the employees. E-mail, instant messaging, telephone, or a handwritten letter do not provide the same level of personal touch and could come across as cold or insensitive.

Louise, a Top-Level Manager at INF Inc