Which of the following communication channels should not be used when a permanent record is required?
A) Telephone call
B) Memo
C) E-mail
D) Letter
E) Report

Question

Quizplus · Accepted Answer

A telephone call does not provide a permanent record as there is no written or recorded documentation of the conversation. Therefore, it should not be used when a permanent record is required. The other options listed (memo, e-mail, letter, report) all provide a written record that can be referenced in the future.

Which of the Following Communication Channels Should Not Be Used