Question 1

The four stages in the Deming Cycle form a closed loop.

Accepted Answer

False

Question 2

A Pareto diagram is a histogram of data collected using check sheets.

Accepted Answer

A Pareto diagram is a type of histogram that displays data in descending order of frequency, often collected using check sheets, to identify the most significant factors in a dataset.

Question 3

Cause-and-effect diagrams are usually constructed in a regulated environment, mostly the quality department of the organization.

Accepted Answer

Cause-and-effect diagrams, also known as Ishikawa or fishbone diagrams, are used across various environments and departments to identify potential causes of a specific problem, not just within the quality department.

Question 4

Lean thinking can easily be applied to nonmanufacturing environments.

Accepted Answer

Lean thinking principles, which focus on eliminating waste and improving processes, are versatile and can be adapted to various sectors including services, healthcare, and software development, not just manufacturing environments.

Question 5

According to the text, researchers also have found that when employees with a low intrinsic motivation for creativity are assigned to high intrinsic motivation supervisors, they produced lower creative output.

Accepted Answer

Research suggests that a mismatch between the intrinsic motivation levels of employees and their supervisors can negatively impact creative output, as employees may feel pressured or unsupported.

Question 6

Which of the following is not one of the fundamental questions to be asked in a Deming cycle methodology?
A) What are we trying to accomplish?
B) Who are the process owners of this quality initiative?
C) What changes can we make that will result in improvement?
D) How will we know that a change is an improvement?

Accepted Answer

The Deming cycle, also known as the PDCA cycle (Plan-Do-Check-Act), focuses on continuous improvement in processes. It does not explicitly ask about the process owners of a quality initiative, which is more related to organizational roles and responsibilities rather than the iterative process of planning, doing, checking, and acting for quality improvement.

Question 7

The statistically based tools are used extensively to gather and analyze data are referred to as _____ while the seven management and planning tools are been referred to as _____.
A) measurement tools; analysis tools
B) quantitative tools; qualitative tools
C) traditional QC tools; hybrid tools
D) seven QC tools; the new seven

Accepted Answer

The statistically based tools used extensively for data gathering and analysis are known as the "seven QC tools," while the "seven management and planning tools" are referred to as "the new seven." These sets of tools are fundamental in quality management and improvement practices.

Question 8

_____ are obtained by counting or from some type of visual inspection while _____ are collected by numerical measurement on a continuous scale.
A) Attribute data; variable data
B) Constant data; continuous data
C) Specific data; variable data
D) Universal data; control data

Accepted Answer

Attribute data are obtained through counting or visual inspection, and variable data are collected through numerical measurements on a continuous scale.

Question 9

The number of invoices that contain errors is an example of _____ data.
A) continuous
B) variable
C) attribute
D) control

Accepted Answer

The number of invoices that contain errors is an example of attribute data, which refers to data that can be counted for recording and analysis, such as defects or occurrences.

Question 10

Pareto analysis separates the _____ from the _____.
A) discrete; continuous
B) quantitative; qualitative
C) current data; historical data
D) vital few; trivial many

Accepted Answer

Pareto analysis is based on the Pareto principle, which states that a small number of causes (the vital few) are responsible for a large portion of the effect, while the majority of causes (the trivial many) contribute to a smaller portion of the effect.

Question 11

Which of the following is not one of the key principles of lean thinking?
A) Reducing handoffs
B) Redesigning steps
C) Performing steps in parallel rather than in sequence
D) Involving key people early

Accepted Answer

The answer of Which of the following is not one...

Question 12

_____ is designed to ensure that equipment is operational and available when needed.
A) Standardized work system
B) Source inspection
C) Pull production system
D) Total productive maintenance

Accepted Answer

Total productive maintenance (TPM) is designed to ensure that equipment is operational and available when needed by involving all employees in preventive maintenance.

Question 13

Two major types of benchmarking are _____ and _____.
A) discrete; continuous
B) historical; progressive
C) quantifiable; nonquantifiable
D) competitive; generic

Accepted Answer

Competitive and generic benchmarking are two major types of benchmarking. Competitive benchmarking involves comparing a company's performance with that of its direct competitors, while generic benchmarking involves comparing processes or operations with those of leading organizations in any industry.

Quiz 4: Tools and Techniques for Quality Improvement

The four stages in the Deming Cycle form a closed loop.

A Pareto diagram is a histogram of data collected using check sheets.

Cause-and-effect diagrams are usually constructed in a regulated environment, mostly the quality department of the organization.

Lean thinking can easily be applied to nonmanufacturing environments.

According to the text, researchers also have found that when employees with a low intrinsic motivation for creativity are assigned to high intrinsic motivation supervisors, they produced lower creative output.

Which of the following is not one of the fundamental questions to be asked in a Deming cycle methodology?

The statistically based tools are used extensively to gather and analyze data are referred to as _ while the seven management and planning tools are been referred to as _.

_ are obtained by counting or from some type of visual inspection while _ are collected by numerical measurement on a continuous scale.

The number of invoices that contain errors is an example of _____ data.

Pareto analysis separates the _ from the _.

Which of the following is not one of the key principles of lean thinking?

_____ is designed to ensure that equipment is operational and available when needed.

Two major types of benchmarking are _ and _.