The ISO standards of 1994 were controversial as they gave more emphasis to consistency and lesser to quality.
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Verified
Q8: In the Baldrige evaluation process, the total
Q9: For companies that apply for the Deming
Q10: According to study cited in the text,
Q11: ISO standards have been adopted in the
Q12: The ISO 9004 document includes the fundamentals
Q14: ISO 14001:2004 is the most popular environmental
Q15: The recognized benchmark for Six Sigma implementation
Q16: Within the service sector, Six Sigma is
Q17: Deming's philosophy called "A System of Profound
Q18: Factors that are present as a natural
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