Describe the problem-solving process. Cite an example to illustrate your answer.
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Q1: Describe seven of the fourteen personal competencies.
Q2: Discuss the competencies as foundation for the
Q3: Describe the dialogue process. Cite an example
Q4: Describe conflict recovery. Cite an example to
Q6: The personal competencies
A) provide the foundation for
Q7: Which of the following is not one
Q8: To personalize observations means
A) one is warm
Q9: The dialogue process is not
A) based on
Q10: The conflict-recovery skills
A) are needed for reestablishing
Q11: Two recommended communication skills for effective dialogue
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