According to the service profit chain model, workplace practices affect job satisfaction, which influences employee retention, motivation, and behavior, in turn affecting all of the following except

Question

Quizplus · Accepted Answer

The service profit chain model links workplace practices to job satisfaction, which affects service quality, customer satisfaction, perceptions of value, and profitability. Organizational structure is not directly influenced by these factors in the model.

According to the Service Profit Chain Model, Workplace Practices Affect