Triple A Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service employees. Job duties will be changed and the employee reward system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years. Top management is concerned about what types of forces resisting change the company will potentially experience during this change process.
-Which of the following types of resistance to change might be used by employees at Triple A as a deliberate strategy to "prove" that the decision is wrong or that the change agent is incompetent?

Question

Quizplus · Accepted Answer

The "not-invented-here syndrome" refers to resistance to change because the idea or change was not developed internally by the employees themselves, leading them to deliberately undermine or resist the change to prove it is wrong or the change agent is incompetent.

Triple a Office Supplies Is About to Introduce a New