Fashionata, a Large Retail Chain, Is Experiencing Conflict and Organizational

Fashionata, a large retail chain, is experiencing conflict and organizational politics among its managers. The company's customer service ratings are suffering, and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain has just heard about the appreciative inquiry process and thinks this might be a good technique to use to improve this situation. He needs more information on this process.
-The CEO will need to know that appreciative inquiry is based on

A) a negative view of the system.
B) determining what is wrong with current employees.
C) directly correcting organizational problems.
D) identifying the positive elements of the organization or work units that are performing well.
E) using negative tension to effect change.