A customer-centric view involves placing:
A) The customer and their needs at the center of a company's business
B) The consumers needs at the center of a company's business
C) The buyer in the center of the buying process
D) Including a customer's views in the sales decision process
E) All of the above
Correct Answer:
Verified
Q1: Today's customer relationships involve interaction among many
Q2: Technology has blessed marketing with new media
Q3: Technology has also cursed marketing by
A) Creating
Q4: The keys to communications in the contemporary
Q5: E-mail is not without problems. Which of
Q7: Is customer-centric thinking new? It can be
Q8: With growth as a mandated objective, most
Q9: Which of the following is not a
Q10: Today's distribution channels are dominated by
A) Manufacturers
B)
Q11: CRM provides an information support base that
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