Luci has worked as a customer service representative for two years. She believes that this job has improved her ability to cope with a variety of stressful situations and is confident in her ability to do so. Luci is exhibiting which of the following personality traits?

Question

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Self-efficacy refers to an individual's belief in their ability to perform a specific task or deal with a difficult situation. Luci's belief in her ability to cope with stressful situations gained from her experience as a customer service representative, reflects her self-efficacy. Type A and Type B are personality types that are related to how individuals react to stress. Low self-esteem refers to individuals that have a negative perception of themselves and their abilities, which is not applicable to Luci.

Luci Has Worked as a Customer Service Representative for Two