________ metrics represent the results that we would hope and expect to observe for each of the subdimensions in any one perspective of a balanced scorecard.
A) Lead
B) Expectational
C) Lag
D) Prospective

Question

Quizplus · Accepted Answer

Lag metrics represent the results that are expected to be observed as they reflect the outcomes of past actions and are used to measure the success of strategies implemented in a balanced scorecard.

________ Metrics Represent the Results That We Would Hope and Expect