Question 1

Sarah's manager often comments on how "good she is at listening." List the keys to effective listening and then provide examples of both good and bad listeners.

Accepted Answer

Keys to effective listening include being present in the moment, focusing on the speaker, showing empathy, asking clarifying questions, and providing feedback. Good listeners demonstrate these qualities by maintaining eye contact, nodding and using body language to show understanding, and summarizing the speaker's points to ensure understanding. They also ask open-ended questions to encourage the speaker to elaborate and share their thoughts and feelings.

On the other hand, bad listeners may exhibit traits such as interrupting the speaker, being distracted by their phone or other tasks, showing disinterest through their body language, and not providing any feedback or acknowledgment of the speaker's points. They may also fail to ask clarifying questions or show empathy towards the speaker's experiences. Overall, effective listening requires active engagement and a genuine interest in understanding the speaker's perspective.

Question 2

Psychological contracts represent the organization's perception about what they can expect from their employees.

Accepted Answer

Psychological contracts represent the individual's perception of the mutual obligations between themselves and their employer, not the organization's perception.

Question 3

Gardner's concept of multiple intelligences (MI) includes not only cognitive abilities, but also social and physical abilities and skills: What are the eight abilities and skills he cites?

Accepted Answer

The eight abilities and skills Gardner cites are:
Linguistic intelligence 
Logical-mathematical intelligence
Musical intelligence
Bodily-kinesthetic intelligence
Spatial intelligence
Interpersonal intelligence
Intrapersonal intelligence
Naturalist intelligence

Question 4

Compare and contrast the strengths and weaknesses of a matrix organizational structure and a cross-functional team structure.

Accepted Answer

The answer of Compare and contrast the strengths and weaknesses...

Question 5

It has been suggested that a negative deviance can act as a change agent by helping to create changes within an organization.

Accepted Answer

The answer of It has been suggested that a negative...

Question 6

Mentoring is one method to socialize employees. Comment on the influence of (1) culture, (2) motivation, (3) empowerment, (4) organizational commitment, and (5) communication, on the mentor.

Accepted Answer

The answer of Mentoring is one method to socialize employees....

Question 7

Participative Leadership is a theoretical model based on a leader involving employee(s) in work-related decision-making to an agreed upon limit of freedom.

Accepted Answer

The answer of Participative Leadership is a theoretical model based...

Question 8

With the intention of reaping future returns or benefits, employees and employers invest in human and social capital. Describe the two types of social capital and provide three examples and purposes for each type.

Accepted Answer

The answer of With the intention of reaping future returns...

Question 9

Positive organizational behaviour (POB) is defined as the study and application of positive HR strengths and psychological capacities that can be measured, developed and managed for performance improvement. List and provide an explanation for each of the five key POB dimensions in Luthan's CHOSE model.

Accepted Answer

The answer of Positive organizational behaviour (POB) is defined as...

Quiz 1: Organizational Behaviour