Total Quality views everyone inside the enterprise as a customer of an internal or external supplier and a supplier of an external or internal customer.

Question

Quizplus · Accepted Answer

This statement accurately describes the Total Quality Management philosophy, which emphasizes the importance of all stakeholders in the quality process, whether they are internal or external to the organization. This perspective helps ensure that everyone is focused on meeting the needs and expectations of their customers and suppliers, in order to achieve continuous improvement and sustainable success.

Total Quality Views Everyone Inside the Enterprise as a Customer