In 1992, the chairs and CEOs of nine major U.S. corporations in cooperation with deans of business and engineering departments of major universities, and recognized consultants endorsed a definition of _____ as a people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.
A) business process reengineering
B) a quality circle
C) total quality
D) Six Sigma management

Question

Quizplus · Accepted Answer

The definition described in the question aligns with the principles of total quality management, which focuses on continuous improvement and meeting or exceeding customer expectations. The other options, such as business process reengineering or Six Sigma management, may also involve a focus on efficiency and quality, but they do not encompass the people-focused aspect mentioned in the definition. Quality circles refer to a specific type of employee involvement program aimed at problem-solving and process improvement.

In 1992, the Chairs and CEOs of Nine Major U