In a total quality environment, internal customers are the:
A) designated team members of the quality control team.
B) customers who are part of the product testing panel.
C) recipients of any work output.
D) immediate customers, but not the end users.

Question

Quizplus · Accepted Answer

Internal customers are the recipients of any work output within the organization. These could be employees in other departments who use the products or services created by a particular department, or other individuals or teams within the same department. They are not necessarily members of the quality control team or product testing panel, nor are they limited to immediate customers who are not end users.

In a Total Quality Environment, Internal Customers Are The