Which of the following statements is true about the various service components: degree of customer contact and interaction, the degree of labor intensity, and the degree of customization?
A) A hair-stylist would be low in all three dimensions.
B) A railroad is high in labor intensity but low on the other two dimensions.
C) A fast-food restaurant would be high in customization and customer contact, but low in labor intensity.
D) An interior design service would be high in all three dimensions.

Question

Quizplus · Accepted Answer

An interior design service involves high levels of customer contact and interaction as the designer needs to understand the client's preferences and requirements, high labor intensity due to the significant amount of manual and creative work involved, and high customization as each design is tailored to the specific needs and tastes of the client.

Which of the Following Statements Is True About the Various