In the context of poka-yoke, _____ errors arise in the contact between the server and the customer.
A) tangible
B) treatment
C) system
D) illusive

Question

Quizplus · Accepted Answer

Treatment errors are those that occur in the interaction between the server and the customer, often involving the service being performed incorrectly or inconsistently. Poka-yoke aims to prevent such errors by designing systems that make it difficult or impossible to make mistakes in service delivery.

In the Context of Poka-Yoke, _____ Errors Arise in the Contact