With respect to customer satisfaction attributes, _____ is a service attribute.
A) process variance
B) accountability
C) usability
D) price

Question

Quizplus · Accepted Answer

Accountability is a service attribute as it pertains to the responsibility of the service provider to take ownership of a customer's issue and work towards a resolution. Process variance refers to the degree of consistency in service delivery, usability refers to how easy the service is to use, and price refers to the cost of the service. While all of these factors can affect customer satisfaction, only accountability is a service attribute.

With Respect to Customer Satisfaction Attributes, _____ Is a Service