With respect to customer satisfaction attributes, _____ is an image attribute.
A) exception handling
B) reliability
C) on-time delivery
D) usability

Question

Quizplus · Accepted Answer

Reliability is an image attribute as it is related to the perceived quality, reputation, and trustworthiness of a product or service. Exception handling, on-time delivery, and usability are functional attributes that directly impact the performance and functionality of a product or service.

With Respect to Customer Satisfaction Attributes, _____ Is an Image