Question 1

Stage 1 of the Baldrige roadmap to performance excellence is called the _____ stage.

Accepted Answer

Stage 1 of the Baldrige roadmap to performance excellence is called the "false starts" stage, as organizations typically undergo a period of trial and error as they begin to implement the Baldrige Framework and make changes to their systems and processes. This stage involves exploring and learning about the Framework, identifying gaps and areas for improvement, and establishing a foundation for future progress.

Question 2

In the Baldrige Roadmap to Performance Excellence, the _____ stage features 'project mentality, characterized by various tactical improvement activities.'

Accepted Answer

The 'false starts' stage in the Baldrige Roadmap to Performance Excellence is characterized by a project mentality, where organizations engage in various tactical improvement activities without a cohesive strategy or integration.

Question 3

In the _____ stage of the Baldrige roadmap to performance excellence, approaches and processes of leadership, such as values deployment and culture building, begin to link and align with strategic planning and action planning, scorecards and dashboards, job descriptions and performance review methods, and other operational processes.

Accepted Answer

The integration stage focuses on aligning various organizational processes and approaches, such as leadership values and strategic planning, to work together towards performance excellence. The other options, such as status quo and false starts, do not relate to this stage of the Baldrige roadmap, while traction is a general term that does not necessarily denote a specific stage in the process.

Question 4

In the _____ stage of the Baldrige Roadmap to Performance Excellence, organizations opt to wait for mandates and regulations, and they implement change when required to maintain compliance.

Accepted Answer

The status quo stage is described as a stage where organizations wait for mandates and regulations and only implement change when required to maintain compliance. This stage shows a lack of proactive efforts towards improvement and innovation.

Question 5

With respect to the six stages of a quality life cycle, in the _____ stage quality has not been strategically driven or aligned.

Accepted Answer

The limitation stage is characterized by quality being limited by lack of strategic direction and alignment. In this stage, quality is mainly reactive rather than proactive. The other stages of the quality life cycle are adoption, stabilization, expansion, maturity, and regeneration.

Question 6

In the Baldrige Roadmap to Performance Excellence, the _____ stage features 'alignment of projects to strategy, attention to leadership and management processes.'

Accepted Answer

The answer of In the Baldrige Roadmap to Performance Excellence,...

Question 7

With respect to the six stages of a quality life cycle, limitation stage is also called _____ stage.

Accepted Answer

The limitation stage in a quality life cycle is also referred to as the stagnation stage, where growth slows down and the product or service reaches a plateau.

Question 8

In the _____ stage of the Baldrige Roadmap to Performance Excellence, continued improvement as methodologies are embedded into the organization's culture.

Accepted Answer

The sustaining stage of the Baldrige Roadmap to Performance Excellence involves the continued improvement of methodologies within the organization's culture, as they become more integrated and embedded. False starts refer to initial attempts that were unsuccessful, integration refers to the process of incorporating new methodologies, and traction refers to the progress and momentum gained from implementing the methodologies.

Question 9

_____ knowledge is information that is formed around intangible factors resulting from an individual's experience, and is personal and content-specific.

Accepted Answer

Tacit knowledge is formed through personal experiences and is content-specific, meaning it is related to a specific area of knowledge or skill. It is often difficult to articulate or transfer to others because it is deeply ingrained in an individual's personal experiences and ways of thinking. Explicit knowledge, on the other hand, refers to information that can be easily codified and communicated, such as facts or procedures. Procedural knowledge is a subset of explicit knowledge and refers specifically to knowledge about how to perform a task or activity. Experiential knowledge is a broader category that encompasses both tacit and explicit knowledge, and refers to knowledge that is gained through firsthand experience.

Question 10

_____ refer to the accumulated intellectual resources that an organization possesses, including information, ideas, learning, understanding, memory, insights, cognitive and technical skills, and capabilities.

Accepted Answer

Knowledge assets refer to the intellectual resources that an organization possesses, including information, ideas, skills, and capabilities. System intelligence involves the ability of a system to adapt and learn from its environment. A database is a collection of organized data. Intellectual property refers to legal rights over creations of the mind such as patents, copyrights, and trademarks.

Question 11

Stage 4 of the Baldrige roadmap to performance excellence is called the _____ stage.

Accepted Answer

The answer of Stage 4 of the Baldrige roadmap to...

Question 12

With respect to the stages in Baldrige roadmap to performance excellence, _____ is a project-focused phase which brings new capabilities to execute initiatives that change routine practices and processes for the better.

Accepted Answer

The answer of With respect to the stages in Baldrige...

Question 13

Stage 0 of the Baldrige roadmap to performance excellence is called the _____ stage.

Accepted Answer

Stage 0 of the Baldrige roadmap to performance excellence is called the "status quo" stage, where organizations may not yet recognize the need for a systematic approach to performance improvement.

Question 14

A learning organization's ability to identify and transfer best practices within the organization is called _____ benchmarking.

Accepted Answer

Internal benchmarking involves identifying and transferring best practices within the same organization. This process enables the learning organization to improve by learning from its own successes and failures, with the aim of enhancing its overall performance.

Question 15

_____ knowledge includes information stored in documents or other forms of media.

Accepted Answer

Explicit knowledge refers to information that can be easily codified and recorded in documents, manuals, or other forms of media. Archival knowledge refers to historical information that may be stored in libraries or archives, while tacit knowledge is personal knowledge that is difficult to articulate or transfer to others. Data refers to raw facts and figures that have not yet been processed or analyzed.

Question 16

In the Baldrige Roadmap to Performance Excellence, the _____ stage features 'clear linkage of process management and improvement to operational results.'

Accepted Answer

The Baldrige Roadmap to Performance Excellence includes five stages: "1) build organizational awareness and commitment, 2) diagnose gaps and areas for improvement, 3) design and implement processes and solutions, 4) implement and integrate solutions, and 5) achieve and sustain results." The stage that features "clear linkage of process management and improvement to operational results" is the fourth stage, which is all about implementing and integrating the solutions that were designed in the previous stage. Therefore, the best choice is B) integration.

Question 17

Stage 3 of the Baldrige roadmap to performance excellence is called the _____ stage.

Accepted Answer

Stage 3 of the Baldrige roadmap to performance excellence is the integration stage, where organizations integrate their processes and approaches across all parts of the organization. This includes aligning strategies, goals, measures, and operations to achieve a high level of performance excellence. The other answer choices (B) sustaining, (C) status quo, and (D) false starts are not accurate descriptions of this stage of the roadmap.

Question 18

The _____ phase of the Baldrige roadmap to performance excellence is characterized by action on the feedback, usually by incorporating it into the strategic planning process.

Accepted Answer

The integration phase of the Baldrige roadmap encourages organizations to incorporate feedback into their strategic planning process and work towards implementing changes based on that feedback. The false starts phase refers to initial attempts at improvement that may not be successful, while the status quo phase refers to maintaining the current state of operations. The traction phase refers to gaining momentum and making progress towards improvement goals.

Question 19

Stage 2 of the Baldrige roadmap to performance excellence is called the _____ stage.

Accepted Answer

Stage 2 of the Baldrige roadmap to performance excellence is known as the "traction" stage, where organizations start applying the Baldrige principles more systematically to gain momentum in their performance improvement efforts.

Question 20

With respect to the six stages of a quality life cycle, in the _____ stage quality initiative has had a limited impact, is failing and the initiative is awaiting termination.

Accepted Answer

The decline stage of the quality life cycle is characterized by a limited impact of the quality initiative or program, which is failing and waiting for termination. At this stage, the organization must either revamp the program or terminate it completely.

Quiz 11: Performance Excellence and Organizational Change