Which of the following is not a main service failure category discussed in the text?
A) unprompted and unsolicited employee actions
B) responses to customers implicit needs
C) pricing failures
D) core service failures
E) responses to explicit needs
Correct Answer:
Verified
Q2: In general, the service failure category of
Q3: Service failures involving problematic customer include _.
A)
Q4: Which of the following is not a
Q5: Which of the following is not a
Q6: Why don't service customers typically complain?
A) they
Q7: All of the following are reasons customers
Q8: Which of the following compensates the customer
Q9: Which of the following is not a
Q10: Discuss the recommended implementation strategies: how should
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