Both organizational citizenship and performance behaviours benefit organizations.

Question

Quizplus · Accepted Answer

Organizational citizenship behaviours (OCB) and performance behaviours are both positive contributions made by employees to the organization. OCBs refer to voluntary actions that are not part of an employee's formal job description, but contribute to the overall functioning of the organization. Examples include helping colleagues, promoting a positive work environment, and representing the company positively in public. Performance behaviours, on the other hand, are the formal job responsibilities that lead to achieving organizational goals. Examples include meeting deadlines, producing high-quality work, and meeting customer satisfaction expectations. Both types of behaviors benefit the organization by improving productivity, reducing turnover, increasing morale and job satisfaction, and ultimately leading to better business outcomes.

Both Organizational Citizenship and Performance Behaviours Benefit Organizations