3M, a cell phone company, aims to maintain an organizational focus on providing better customer service. It hopes that this move will result in building strong ________.

Question

Quizplus · Accepted Answer

By focusing on providing better customer service, 3M aims to build a strong organizational commitment among its employees. This means that employees will be more loyal to the company, more willing to put in extra effort, and more likely to stay with the company for the long term, all of which can contribute to long-term organizational success.

3M, a Cell Phone Company, Aims to Maintain an Organizational