Question 1

An organization decides to improve its raw material handling process by buying a material handling crane. This is an example of using ________.
A) human resources
B) automation
C) statistical quality control
D) flexible manufacturing
E) fixed-position layouts

Accepted Answer

Buying a material handling crane is an example of automation, as it involves using machinery to handle the raw materials instead of relying solely on human labor.

Question 2

Production occurs at service organizations just as it does at manufacturing organizations. What is the final product called at a hospital?
A) Doctor appointments
B) Doctor scheduling
C) Health plans
D) Health care
E) Doctor orders

Accepted Answer

The final product at a hospital is health care, which includes services such as medical treatment, surgeries, therapy, and medication administration. Doctor appointments, scheduling, health plans, and doctor orders all support the delivery of health care, but they are not the final product.

Question 3

Which of the following is the best strategy that a company can use to improve organizational productivity?
A) Increase employee salaries and provide additional incentives to the employees.
B) Attempt to increase the bargaining power of the suppliers.
C) Automate the lengthy processes that exist in the value chain.
D) Allocate more budget to the operational activities of the firm.
E) Reduce the number of units produced per day to give more attention to product quality.

Accepted Answer

Automating the lengthy processes within the value chain can help to streamline operations and increase productivity. This can include implementing technologies such as robotics or software to handle repetitive tasks and reduce human error. Additionally, automation can help to decrease lead times and improve the overall efficiency of the organization. The other options may have some impact on productivity but are less effective as standalone strategies.

Question 4

Keith is struggling understanding what his manager meant when he was told to focus on the resources utilized during the transformation process. Which of the following best defines what "transformation" means in this context?
A) converting money into various country's currencies
B) converting organizational resources into products
C) tracking human work hours into a project
D) tracking dollars spent on a project
E) converting inventory orders

Accepted Answer

In this context, transformation refers to the process of converting organizational resources (such as raw materials, labor, and technology) into products or services. Therefore, Keith's manager wants him to focus on the resources utilized during this process.

Question 5

Which of the following companies originally pioneered the use of cubes in offices but now today is experimenting with alternative office layout arrangements for their employees with focus on boosting morale and productivity?
A) General Electric
B) Cisco
C) Google
D) American Express
E) Intel

Accepted Answer

The answer of Which of the following companies originally pioneered...

Question 6

________ refers to the relationship between the total amount of goods or services being produced and the organizational resources needed to produce them.
A) Productivity
B) Zero-base measure
C) Control factor
D) Quality assurance
E) Break-even ratio

Accepted Answer

Productivity refers to the efficiency with which production inputs, such as labor and capital, are used to create goods and services. It is the ratio of output to inputs, and it measures how well resources are being used to produce output.

Question 7

According to Deming's flow diagram for improving product quality, which of the following is the next step after the receipt and test of materials?
A) testing of processes, machines, methods, costs
B) production and assembly of raw materials
C) assembly and inspection of raw materials
D) distribution of materials across the organization
E) conducting consumer research on product quality

Accepted Answer

According to Deming's flow diagram for improving product quality, the next step after the receipt and test of materials is to test processes, machines, methods, and costs. This step aims to identify and eliminate defects in the production process to ensure that the final product is of high quality.

Question 8

The assets available to managers for production are called ________.
A) managerial structures
B) organizational layouts
C) process structures
D) organizational resources
E) functional layouts

Accepted Answer

The term "organizational resources" is commonly used to refer to the assets available to managers for production, such as human resources, financial resources, physical resources, and technological resources. Option A, B, C, and E are not a suitable alternative for organizational resources.

Question 9

Quality assurance is a(n) ________.
A) process used to determine how many products should be inspected to calculate a probability that the total number of products will meet organizational quality standards
B) process used to determine the number of products to be inspected during a random check
C) standardized system used by organizations to measure employee performance in achieving the desired quality
D) consortium of a small group of workers who meet with management to discuss quality-related problems
E) operations process involving a broad group of activities aimed at achieving the organization's quality objectives

Accepted Answer

Quality assurance is an operations process involving a broad group of activities aimed at achieving the organization's quality objectives. Options A, B, C, and D describe specific components of quality assurance, but do not encompass the entire process. Option E is the most comprehensive and accurate description of quality assurance.

Question 10

What is productivity and how is it important to organizations?

Accepted Answer

The answer of What is productivity and how is it...

Question 11

Which of the following is the most accurate observation of product quality?
A) Product quality is more dependent on labor than on the other factors of production.
B) It is a measure of how well a product does what it is intended to do.
C) Quality refers to a product's ability to make an impact on the customers.
D) It can be defined as a ratio of the total output to the total input.
E) Quality refers to the design attributes that are formed internally.

Accepted Answer

Product quality is best defined as a measure of how well a product performs its intended function or purpose. While labor may play a role in ensuring quality, it is only one of several factors that contribute to overall product quality. Quality does not necessarily refer to a product's ability to make an impact on customers, nor is it defined as a ratio of output to input. Internal design attributes may be one aspect of product quality, but do not encompass the full definition.

Question 12

Production is the transformation of organizational resources into products.

Accepted Answer

Production involves the conversion of inputs or resources (such as raw materials, labor, and capital) into finished goods or services.

Question 13

Which of the following terms specifically refers to the ratio of outputs to inputs?
A) credibility
B) quality
C) productivity
D) revenue
E) competency

Accepted Answer

Productivity is the term used specifically to measure the ratio of outputs to inputs. Credibility refers to the trustworthiness and reliability of a person or organization. Quality refers to the overall excellence of a product or service. Revenue refers to the total amount of income generated by a business. Competency refers to the ability to do something successfully or efficiently.

Question 14

________ is the process used to determine how many products should be inspected to calculate a probability that the total number of products will meet organizational quality standards.
A) Statistical quality control
B) Quality assurance
C) Six sigma
D) Quality circle
E) Kaizen procedure

Accepted Answer

The process described in the question is known as statistical quality control. It involves inspecting a sample of products to determine the probability that the entire batch meets quality standards. This helps organizations to make informed decisions about whether to accept or reject a batch of products. Quality assurance, Six Sigma, Quality circle, and Kaizen procedure are all related to the broader field of quality management, but do not specifically refer to this process described in the question.

Question 15

Sharie asked you to explain the relationship that exists between inputs and outputs when measuring productivity. Which of the best defines this important relationship?
A) The lower the value of the ratio of inputs to outputs, the lower the productivity of the organization.
B) The lower the value of the ratio of inputs to outputs, the higher the productivity of the organization.
C) The higher the value of the ratio of inputs to outputs, the lower the productivity of the organization.
D) The higher the value of the ratio of outputs to inputs, the higher the productivity of the organization.
E) The lower the value of the ratio of inputs to outputs, the less the productivity of the organization.

Accepted Answer

Productivity is a measure of how efficiently an organization uses its inputs to produce outputs. The higher the value of the ratio of outputs to inputs, the more productive the organization is.

Question 16

Which of the following statements is true about production in organizations?
A) Production is considered a process of conception rather than transformation.
B) The production process does not occur in most service organizations.
C) Organizational assets remain unaffected in the process of production.
D) Production can be considered to be the process of transforming inputs to outputs.
E) The production process is not considered a part of an organization's value chain.

Accepted Answer

Production refers to the process of transforming inputs (such as raw materials, labor, and energy) to outputs (such as finished products or services). Therefore, option D is correct. Option A is incorrect because production involves both conception and transformation processes. Option B is incorrect because even most service organizations have some kind of production process (for example, a restaurant preparing food for customers). Option C is incorrect because production can affect organizational assets (such as depreciation of machines or depletion of raw materials). Option E is incorrect because production is an important part of an organization's value chain, as it adds value to raw materials and inputs.

Question 17

ADB, Inc., an integrated renewable products company, applies its industrial synthetic biology platform to provide alternatives to select petroleum-sourced products used in specialty chemical and transportation fuel markets worldwide. The company recently observed a dip in their overall productivity. Provide a few suggestions to improve the productivity at ADB.

Accepted Answer

The answer of ADB, Inc., an integrated renewable products company,...

Question 18

Productivity is the relationship between the total amounts of goods or services being produced and the organizational resources needed to produce them.

Accepted Answer

This is the correct definition of productivity. It measures the efficiency of an organization in producing goods or services with the resources at their disposal.

Question 19

Furntech Corporation manufactures and markets traditional and computer-related office products and supplies. The company is looking for ways to improve its productivity to become more competitive. Which of the following actions of the company will be least effective in improving organizational productivity?
A) It makes necessary changes to product design.
B) It provides additional training to its workforce.
C) It automates some of its lengthy processes.
D) It attempts to improve its recruitment procedures.
E) It reduces its level of production to focus on product quality.

Accepted Answer

Reducing the level of production to focus on product quality may not directly impact organizational productivity. While it may lead to better quality products, it may also result in lower output levels, which could ultimately reduce productivity.

Question 20

The first step in using quality circles is ________.
A) establishing the theme for observation
B) determining the objective of observation
C) implementing a new procedure
D) obtaining necessary data
E) determining the target rate

Accepted Answer

The answer of The first step in using quality circles...

Quiz 18: Production and Control

An organization decides to improve its raw material handling process by buying a material handling crane. This is an example of using ________.

Production occurs at service organizations just as it does at manufacturing organizations. What is the final product called at a hospital?

Which of the following is the best strategy that a company can use to improve organizational productivity?

Keith is struggling understanding what his manager meant when he was told to focus on the resources utilized during the transformation process. Which of the following best defines what "transformation" means in this context?

Which of the following companies originally pioneered the use of cubes in offices but now today is experimenting with alternative office layout arrangements for their employees with focus on boosting morale and productivity?

________ refers to the relationship between the total amount of goods or services being produced and the organizational resources needed to produce them.

According to Deming's flow diagram for improving product quality, which of the following is the next step after the receipt and test of materials?

The assets available to managers for production are called ________.

Quality assurance is a(n) ________.

What is productivity and how is it important to organizations?

Which of the following is the most accurate observation of product quality?

Production is the transformation of organizational resources into products.

Which of the following terms specifically refers to the ratio of outputs to inputs?

________ is the process used to determine how many products should be inspected to calculate a probability that the total number of products will meet organizational quality standards.

Sharie asked you to explain the relationship that exists between inputs and outputs when measuring productivity. Which of the best defines this important relationship?

Which of the following statements is true about production in organizations?

Productivity is the relationship between the total amounts of goods or services being produced and the organizational resources needed to produce them.

The first step in using quality circles is ________.