Managers today need to be aware quality is not just determined at the end of a production line. Which of the following quality attributes is determined by customer's perception of an organization?
A) decreased liability costs
B) positive company image
C) lower costs
D) higher market share
E) increased profitability

Question

Quizplus · Accepted Answer

Customer perception of an organization determines the positive company image, which is a quality attribute. Options A, C, D, and E are more related to business goals and objectives rather than quality attributes.

Managers Today Need to Be Aware Quality Is Not Just