Understanding the true essence of the total quality management process is the realization TQM is a/an ________; not a/an ________.
A) continuous journey; catalyst
B) destination; procedure
C) continuous journey; destination
D) procedure; destination
E) continuous journey; procedure

Question

Quizplus · Accepted Answer

Total quality management (TQM) is not a one-time event or a fixed procedure to be implemented and then forgotten. It is a continuous journey that involves ongoing improvements and adjustments to ensure quality at every stage of the process. TQM is not a destination that can be reached and then abandoned; it is an ongoing commitment to excellence in all aspects of an organization's operations. Choice C correctly captures this idea, while the other options either miss the mark or present a partially correct view.

Understanding the True Essence of the Total Quality Management Process