According to the expectancy/disconfirmation theory,when performance perceptions exactly match what was expected,then _____ occurs.
A) positive disconfirmation
B) negative disconfirmation
C) confirmation
D) dissatisfaction
E) reverse expectation

Question

Quizplus · Accepted Answer

According to the expectancy/disconfirmation theory, when performance perceptions exactly match what was expected, then confirmation occurs. This means that the individual's expectations have been met and there is no disconfirmation (positive or negative) or dissatisfaction.

According to the Expectancy/disconfirmation Theory,when Performance Perceptions Exactly Match What