Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?
A) Face-to-face
B) E-mail
C) Instant messaging
D) Telephone
E) Handwritten letter

Question

Quizplus · Accepted Answer

When delivering difficult news such as lay-offs, it is best to use a face-to-face communication channel. This allows for the employees to ask questions and express any concerns they may have, and ensures that the message is delivered with empathy and professionalism.

Louise, a Top-Level Manager at INF Inc